SHIPPING AND RETURNS ALL SHIPMENTS ARE FULLFILLED WITH A TRACKING NUMBER TO FOLLOW YOUR PACKAGE ONLINE. YOUR ORDER WILL BE DISPATCHED WITHIN 1-3 BUSINESS DAYS FROM THE DAY THE ORDER IS PLACED/THE DAY OF OFFICIAL RELEASE. WHEN YOUR ORDER IS DISPATCHED, YOU WILL RECIEVE A SHIPPING CONFIRMATION EMAIL. PLEASE BE AWARE THAT ALL SHIPPING OUTSIDE OF EUROPE MAY BE SUBJECT TO INTERNATIONAL CUSTOMS FEE’S AT THE RECEIVERS EXPENSE. ALL CUSTOMERS AGREE TO PAY IN FULL FOR ALL ITEMS BEFORE SHIPMENT IS RECEIVED.

ALL ORDERS WITHIN EUROPE ARE SHIPPED FROM LONDON ENGLAND, VIA ROYAL MAIL/DHL AND OUTSIDE EUROPE ORDERS ARE SHIPPED VIA DHL. PLEASE BE PATIENT AFTER ORDERING. ALL ORDERS ARE CHECKED, PACKED AND SENT OUT ASAP USING THE BEST AVAILABLE COURIER SERVICE. OCASSIONALLY ORDERS MAY BE DELAYED SLIGHTLY, PLEASE ALLOW A FEW EXTRA DAYS FOR INTERNATIONAL ORDERS. FURTHER DELAYS MAY OCCUR DURING BUSY PERIODS, PUBLIC HOLIDAYS AND SEVERE WEATHER CONDITIONS. ALL ORDERS ARE FINAL. EXCHANGES ARE PERMITTED WITHIN 14 DAYS OF DELIVERY, THIS CAN BE FOR AN ALTERNATE SIZE OR COLOUR, OR BOTH. ALL GARMENTS MUST BE RETURNED IN THEIR ORIGINAL CONDITION WITH NECK LABEL & SWING TAG ATTACHED. ITEMS THAT HAVE BEEN WORN OR USED WILL NOT BE ELIGIBLE FOR AN EXCHANGE. YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. YOU WILL ALSO BE RESPONSIBLE FOR THE ADDITIONAL SHIPPING COST TO SEND A NEW ITEM OUT TO YOU, THIS WILL NEED TO BE PAID IN ADVANCE. TO REQUEST aN EXCHANGE, WE REQUIRE AN EMAIL TO BUSINESS@KUSTOM.LONDON WITH WHAT YOU PURCHASED, ORDER #, ITEM RECEIVED, AND ITEM YOU WANT TO EXCHANGE FOR.

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ITEMS COME NEATLY FOLDED AND PRESENTED WITH KUSTOM NECK LABEL/SWING TAG THEN INDIVIDUALLY WRAPPED AND SIZED.

THANKS - KL